Returns &
Exchanges

At ASCET RULE, we want you to be satisfied with your purchase. If something isn't right, we're here to help.

This Returns & Exchanges Policy explains when and how you can request a return, exchange, or refund for products purchased from ascetrule.com.

1. Return Window

You may request a return within 14 days of the date your order is delivered.

The return request must be submitted within this 14-day period. Items returned after the applicable return window may be refused unless otherwise required by applicable law.

The return window begins when the order is delivered, rather than when the order is placed.

2. Eligible Returns

To be eligible for a return, the item must:

• Be returned within the applicable 14-day return window
• Be unworn
• Be unwashed
• Be unaltered
• Be in its original condition
• Have original tags attached, when applicable
• Not show signs of use, damage, stains, odors, or other wear

We reserve the right to refuse a return if the item does not meet these requirements.

For hygiene, product-quality, and resale reasons, worn, washed, altered, damaged, or otherwise used items generally cannot be returned.

3. Reasons for Return

We accept eligible returns for general reasons, including situations where you:

• Ordered the wrong size
• Changed your mind
• Ordered the wrong item
• No longer want the product
• Received an item that does not meet your expectations, provided it remains in eligible return condition

Returns for defective, damaged, or incorrect items are handled separately below.

4. Defective, Damaged, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Incorrect
• Missing an item
• Significantly different from what you ordered

please contact us at contact@ascetrule.com as soon as reasonably possible.

Please include your order number and, when applicable, clear photographs showing the issue.

We will review the issue and determine the appropriate resolution, which may include a replacement, exchange, refund, or other remedy.

For items that are defective, damaged before delivery, or incorrectly fulfilled, we may provide return instructions or cover reasonable return costs where appropriate.

5. Exchanges

We may offer exchanges for eligible items, subject to product availability.

To request an exchange, contact us at contact@ascetrule.com within the 14-day return window.

Because product availability can change, we cannot guarantee that the requested replacement size, color, or product will be available.

If the requested replacement is unavailable, we may offer a refund or another available resolution.

6. Return Shipping Costs

For returns due to reasons such as:

• Change of mind
• Wrong size
• Wrong item ordered by the customer
• No longer wanting the product
• Other customer preference reasons

the customer is responsible for the return shipping cost.

Return shipping costs are not deducted from your refund unless we specifically state otherwise. You are responsible for purchasing the return shipping label or otherwise paying the cost of sending the item back to us.

For defective, damaged, or incorrect items, contact us before sending the item back so we can provide appropriate instructions.

7. Original Shipping Charges

Original shipping charges paid at checkout are generally non-refundable for voluntary returns, such as a change of mind, incorrect size selection, or other customer preference.

However, if an order is cancelled or cannot be fulfilled in circumstances where applicable law requires a refund of shipping or other amounts paid, we will provide the refund required by law.

8. How to Request a Return

To start a return, email: contact@ascetrule.com

Please include:

• Your full name
• Order number
• Item(s) you want to return
• Reason for the return
• Photos, if the item is damaged, defective, or incorrect

Do not send an item back before receiving return instructions when instructions are required.

We will review your request and provide the next steps if the return is eligible.

9. Return Shipping and Responsibility

Customers are responsible for ensuring that approved returns are packaged securely and sent to the return address provided by ASCET RULE.

We recommend using a shipping service that provides tracking information.

ASCET RULE is not responsible for items lost or damaged while being returned by the customer when the customer is responsible for return shipping.

If we provide a return shipping label or otherwise arrange return transportation, additional instructions may apply.

10. Refunds

Once an approved return is received and inspected, we will determine whether it meets the requirements of this policy.

If approved, the applicable refund will generally be issued to the original payment method.

Refunds generally cover the eligible purchase amount for the returned product, subject to:

• Any applicable non-refundable original shipping charges
• Customer-paid return shipping costs
• Any deductions permitted by this policy or applicable law

We do not charge a standard restocking fee.

11. Refund Processing Time

After an approved return has been received and processed, refunds are generally initiated within 7 business days.

The time it takes for the refund to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution.

If a refund is required by applicable law because an order cannot be fulfilled or is cancelled, we will process the refund in accordance with the applicable legal requirements.

12. Promotional Discounts and Partial Returns

If you purchased an item using a discount, promotion, sale, or other offer, the refund will generally reflect the actual amount paid for the returned item rather than the item's full regular price.

If returning one or more items causes an order to no longer qualify for a promotional discount, free shipping offer, or other promotion, we may recalculate the refund as permitted by the terms of that promotion.

13. Final Sale and Special Items

If a product is specifically identified as Final Sale or otherwise marked as non-returnable before purchase, it is not eligible for a voluntary return or exchange unless otherwise required by applicable law.

Defective, damaged, incorrect, or otherwise legally protected claims are not excluded by a final-sale designation where applicable law provides a remedy.

14. Orders That Cannot Be Fulfilled

Occasionally, we may be unable to fulfill an order because of circumstances such as product availability, inventory issues, pricing errors, payment problems, fraud prevention, or other circumstances permitted by law.

If we cannot fulfill an order after payment has been received, we will provide an appropriate refund for the affected merchandise and any other amounts that applicable law requires us to refund.

For internet orders, applicable federal law may require specific notice and refund procedures when merchandise cannot be shipped within the promised timeframe. We will comply with those requirements where they apply.

15. Lost or Stolen Packages

Once an order has been shipped, delivery is handled through the applicable shipping carrier.

If tracking shows that a package was delivered but you cannot locate it, please contact us at contact@ascetrule.com so we can help determine what options may be available.

We may request that you verify the shipping address, check with household members or neighbors, and contact the carrier.

For packages that are lost or damaged in transit, we may work with the carrier or applicable fulfillment and shipping partners to investigate the issue.

Nothing in this section limits rights or remedies that cannot legally be waived.

16. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address during checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

If the order cannot be reshipped or is otherwise cancelled, any refund will be handled according to this policy and applicable law.

17. International Returns

If international returns are offered for your order, customers may be responsible for return shipping costs, customs charges, duties, taxes, or other fees associated with returning merchandise unless otherwise required by applicable law or expressly stated by ASCET RULE.

International customers should contact contact@ascetrule.com before returning an item so we can provide the appropriate instructions.

18. No Restocking Fee

ASCET RULE does not charge a standard restocking fee for eligible returns.

19. Consumer Rights

This policy describes ASCET RULE's standard return and refund practices.

Nothing in this policy is intended to limit, waive, or exclude any consumer rights, warranties, remedies, cancellation rights, or other protections that cannot legally be limited or excluded under applicable law.

Where applicable law provides a customer with greater rights than those described in this policy, the applicable law will control.

20. Policy Changes

We may update this Returns & Exchanges Policy from time to time.

When we make changes, we will post the updated policy on this page and update the Last Updated date.

The policy applicable to an order will generally be the policy in effect when the order was placed, except where a different rule is required by applicable law.

21. Contact Us

For return, exchange, refund, damaged-item, defective-item, or order-related questions, contact:

Please include your order number whenever possible so we can assist you more quickly.

Last Updated: September 30, 2026