Returns &
Exchanges
Made to order. Made right if it isn't.
At Ascet Rule, each product is made to order just for you. We take pride in our quality and want every item to meet your expectations. While we cannot accept returns for buyer's remorse, we are committed to resolving any issues with defective, damaged, or incorrect items, and helping you get the right fit whenever possible.
Returns policy
We accept returns for eligible items within 14 days of delivery.
Items may be returned for any reason, including incorrect size or change of mind, as long as they are in original condition (unworn, unwashed, and with all original packaging and tags).
Customers are responsible for covering all return shipping costs.
For items that are defective, damaged, or shipped incorrectly, please contact us within 14 days of delivery with photo proof. These cases will be reviewed for resolution.
Once your return is received and inspected, we will issue a refund to your original payment method.
Original shipping fees (if any) are non-refundable.
Key points
- Returns accepted within 14 days of delivery
- Items must be in original condition (unworn, unwashed, with tags)
- Returns allowed for any reason (including size or preference)
- Customer is responsible for return shipping costs
- Photo proof required for defective, damaged, or incorrect items
- Original shipping fees are non-refundable
- Refunds processed to original payment method
- Processing time: 5 to 10 business days after inspection
Exchanges policy
We want you to get the right fit. Exchanges are available for eligible items within 14 days of delivery.
Items must be in original condition (unworn, unwashed, and with all original packaging and tags).
Customers are responsible for covering shipping costs when sending the item back for an exchange.
Once approved, a replacement item will be shipped free of charge.
For defective, damaged, or incorrectly shipped items, please contact us with photo proof for assistance.
Key points
- Exchanges available within 14 days of delivery
- Items must be in original condition
- Size exchanges allowed
- Replacement shipped free of charge
- Photo proof may be required for defective or damaged items
- Subject to product availability
Request a return or exchange
Email us at luisandino@ascetrule.com with your order number, the product name, whether you are returning or exchanging, and the reason. Include photos if the item arrived defective, damaged, or incorrect.
Need assistance
We want you to feel confident with every purchase. If there is ever an issue, please contact us first. We will work with you to make it right before initiating any dispute or chargeback.
Last updated: September 2026